At Zeina Fashion, we are committed to providing a smooth, reliable, and satisfying shopping experience. Please read the following policy carefully to understand how we handle returns, refunds, and compensation.

Non-Returnable Items

Due to the nature of our products, all artificial jewellery and small accessories are strictly non-returnable. We recommend reviewing product details carefully before completing your purchase.

Order Delivery

• We aim to deliver orders to the address provided during checkout within 2 to 3 working days.

• This delivery timeline is an estimate and may vary due to factors beyond our control (e.g., logistics delays, weather, or public holidays).

• Zeina Fashion is not responsible for delays caused by third-party delivery services.

Incorrect, Incomplete, or Faulty Items

If you receive an item that is incorrect, incomplete, or damaged:

• You are entitled to request an exchange or receive compensation in the form of a discount on your next order.

• Claims must be submitted within 3 days of receiving the item.

• Claims submitted after this period may not be eligible for resolution.

Refunds

• Refunds are only issued for items that are damaged upon delivery.

• Zeina Fashions reserves the right to evaluate the item’s condition before approving a full or partial refund.

• Refunds will be processed using the same method of payment, unless otherwise agreed.

Order Cancellation

• Customers may cancel their orders within 24 hours of placing them.

• Orders cannot be canceled once they have been handed over to Pakistan Post or any delivery partner.

• Upon successful cancellation, a full refund will be issued.

Complaints & Queries

For complaints, queries, or refund requests, please contact us via our official email address. Our support team will get back to you promptly to assist with your concerns.